Grabitts Application Management Services (AMS) go beyond the traditional AMS model by focusing on business optimization and innovation, not just point in time metrics, support, and Service Level Agreements (SLAs). Our services are priced to compete for the most sought after clients, with the best cost per outcome in the market. We have an unmatched ability to blend strategic advisory, program execution, near shore, and offshore delivery resources into a customized managed service solution. We offer full lifecycle technology services from strategy through build, operate, and innovate with deep industry specific capabilities in managing, maintaining, and continuously innovating our clients’ application platforms to achieve business results..
Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. We have identified five key dimensions i.e. Strategy, Governance, Organization, Process and Technology, essential to develop a world-class application support framework.
AMS contracts can deliver attractive blended rates, mixing low-cost labor capacity with access to highly skilled senior specialists to drive innovation and process improvements. As the AMS market space has matured, so have buyers expectations for contracted value.
As Application Management Services (AMS) delivery models continue to evolve, one area of special interest to IT organizations is the transition from build to operate. Transitions that are designed with long-term, future results and a clear end state in mind are far more likely to produce sustainable value.
Build to run. Run to improve
Metrics tie to root cause analysis of correlated business and operational data. Catalyst for ideas and opportunities outside the legacy application scope.
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Organizations that have spent years focused on cost reductions, establish a tangible link between improvements in business outcomes and improvements in the underlying system.
Focus on AMS, creating better, smarter, faster operations. Keep the lights on – through the value lens. Shift from call answer times to call quality assessments.
